SugarHouse Online Casino Review
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Launched (Year): 2019 (PA); 2017 (NJ)
Parent Company: Rush Street Gaming
Rivers Casino, which was previously known as Sugarhouse Casino, is located in Philadelphia, Pennsylvania in a neighborhood known as Fishtown. It was issued it’s operating license on December 20, 2006 but, due to land zoning issues, it didn’t officially open until October 9, 2009. It’s owned by Rush Street Gaming. Rush Street Gaming also owns three other physical casinos located in Chicago, Des Plaines and Schenectady, New York. It’s the only casino that is allowed to operate an online casino in both New Jersey and Pennsylvania.
About SugarHouse Casino
Unlike some other states, online betting wasn’t legal until the summer of 2019 in Pennsylvania. On the day it became legal, all the casinos in PA applied for online gambling licenses. Sugarhouse Casino was one of the first to receive this approval. They also got their license to offer online gambling in New Jersey. This made them the first casino to offer online betting in both states. And, for being a relatively new online casino, Sugarhouse online casino surprisingly offers almost as many games as sites that have been around for much longer.
Reliability and Trust
Sugarhouse Casino had been around for quite some time before they were purchased by the owners of Rivers Casino. When they changed their name, they didn’t lose any of the history and reliability that Sugarhouse had gained over the years. You can trust that, when you make a bet on Sugarhouse online casino, your money is safe and secure. They are a fully licensed and regulated site that offers fair rewards and payback odds.
Sugarhouse Online Bonuses
Sugarhouse Online offers a welcome bonus like most other online casinos. When you open an account on Sugarhouse online casino, you get a matching welcome bonus of up to $250. Some casinos offer higher bonuses, however note that SugarHouse requires only a 1x play-through requirement before you can withdraw your bonus money as cash. So unlike competitors that make you play 20 and sometimes more times through the bonus money before you are eligible to withdraw it, SugarHouse lets you cash your bonus very easily.
Sugarhouse Online Promotions
Sugarhouse online casino and app also offers promotions to their existing customers. Some sites seem to only offer these promotions to new players. With Sugarhouse, there are a variety of promotions, including the following:
- Free bonus bingo with random invites
- Bonus store points that you can use to purchase items like bingo cards
- Referral bonus – you can get anywhere from $50-$500 bonus dollars if you get a friend to open an account with Sugarhouse online casino
SugarHouse Loyalty Program
Sugarhouse offers the iRush Rewards program. It is a bit more complicated than some other rewards programs, but once you figure it out it’s a pretty attractive one. Rather than have just three or four tiers, there are 11. They go from 1 to 10, and then there is the Elite level.
The following are monthly points required for each iRush tier:
- Tier 1: 40 points
- Tier 2: 160 points
- Tier 3: 400 points
- Tier 4: 760 points
- Tier 5: 1,400 points
- Tier 6: 2,800 points
- Tier 7: 5,200 points
- Tier 8: 8,800 points
- Tier 9: 13,600 points
- Tier 10: 20,000 points
- Tier 10+: Contact support
Some of the great benefits of being part of the IRush rewards program include:
- Loyalty and bonus store points with every dollar of play
- VIP birthday gifts
- Free play
- Dining offers at the various Rivers Casinos and Resorts
Sugarhouse Online Games
Unlike other online casinos, Sugarhouse Online Casino has their own gaming platform. It’s called Rush Street Interactive. This is the platform used in both their physical and online casinos.
Unlike some of the other newer online casinos, Sugarhouse offers a lot of games. Whether you’re looking for slots or table games, there are a ton to choose from at Sugarhouse Online Casino, including.
There are well over 500 slots to choose from at Sugarhouse online casino. Some popular titles include:
- Zeus II
- 88 Fortunes
- Smokin’ 777
- Divine Fortune
- Fu Dao Le
There are also plenty of table games to choose from such as:
- Blackjack – 7 different varieties to play
- Roulette – 8 versions of Roulette, including 3 Wheel Roulette and Lightning Roulette
- Bacarrat – Both standard and live baccarat
- Poker – 4 different poker games, including Let it Ride and 3-Card Poker
For now, there is no version of Live Dealer play at Sugarhouse Online Casino. Many other sites do offer this, such as Mohegan Sun and Golden Nugget. Hopefully, in time, we’ll see Live Dealer offered at Sugarhouse Online Casino.
Design and User Interface
When it comes to playing at a casino website and mobile app, design and user interface are key. If the site isn’t easy and fun to use, people aren’t going to want to return. Although a pretty cool site in terms of look and feel, SugarHouse still needs to do some work and make improvements in the design and usability department.
The design of the site is not so user-friendly. It can take up to 5-10 seconds to load different pages. It’s also not as easy to navigate around the site like in other online casinos. Rather than having one main interface, you have to visit various pages to see what the site offers. And, until you open an account, it can be very hard to see what games the SugarHouse Casino has to offer.
Still, there are some positives about the SugarHouse design and interface. Some of these include:
- Simplistic and easy to read pages
- Very clean site terms and conditions
- Easy to find casino offers and promotions
When it comes to some of the things Sugarhouse Online Casino needs to improve, there are a few:
- Load time is long
- There are a lot of ads and distractions
- It is hard to find games
When it comes to playing at a casino website and mobile app, design and user interface are key. If the site isn’t easy and fun to use, people aren’t going to want to return. Although a pretty cool site in terms of look and feel, SugarHouse still needs to do some work and make improvements in the design and usability department.
The design of the site is not so user-friendly. It can take up to 5-10 seconds to load different pages. It’s also not as easy to navigate around the site like in other online casinos. Rather than having one main interface, you have to visit various pages to see what the site offers. And, until you open an account, it can be very hard to see what games the SugarHouse Casino has to offer.
Still, there are some positives about the SugarHouse design and interface. Some of these include:
- Simplistic and easy to read pages
- Very clean site terms and conditions
- Easy to find casino offers and promotions
When it comes to some of the things Sugarhouse Online Casino needs to improve, there are a few:
- Load time is long
- There are a lot of ads and distractions
- It is hard to find games
Sugarhouse Online Mobile Casino
Sugarhouse Online Casino is available for mobile download on both the Apple store and Android. The good thing about Sugarhouse mobile casino is that it offers almost as many games as the main desktop version. You can also access your bonus store credits and promotional benefits whether you’re playing online or with your mobile device.
Sugarhouse Online Casino offers the same variety of games on their mobile app as well. You can play slots, blackjack or roulette. Sugarhouse promises to offer the same popular titles on their mobile app as on the online version.
So all in all, we really liked the SugarHouse Casino mobile app experience, which is close to the desktop main client experience, in both features and game variety.
Banking
Sugarhouse Online Casino is just as convenient when it comes to banking. You can use the same payment methods as with any other online casino, including:
- Discover
- Visa
- Mastercard
- Bankwire
- PayPal
- PayNearMe
- Cash at Casino Cage
One of the things Sugarhouse doesn’t offer that others do is ACH or E-check. Sites like Mohegan Sun and BetFair do allow this type of method for deposit and withdrawal. When it comes to withdrawing your money, you can use these same methods. However, rather than send your money via a bankwire, they’ll send a check through the mail. Most people report receiving it within a few days. Or, if you live near a Rivers Casino or Resort, you can pick it up in person. So all in all, there’s more than enough good banking options at SugarHouse Casino.
Support
Sugarhouse does have a reliable support center. However, they aren’t open 24/7 as other online casinos, but rather from 9:30 AM to 2:00 AM. You can contact the SugarHouse Casino support team via email, phone or live chat on the site.
So it’s not really a bother for most customers, however if you are playing into the night (as online players sometimes do) and want a quick answer or solution for a problem, you’ll have to wait until you’ll have to wait until 9:30 to get it resolved. For some online players, this can be a drawback. Still, we contacted the SugarHouse support team and received quick and helpful replies.
Final Word
Sugarhouse Casino offers a wide variety of games, especially compared to the other online casinos in the US. The design still needs to be improved, but when you want to play casino games online, you don’t want to wait for a page to load. And there’s also a stable of many of the popular games in the marketplace.
The iRush Rewards program is a bit complicated, but is attractive compared to other online casinos, and the welcome bonus isn’t as high, but the low, 1x wagering requirement actually does make it competitive. So if you are up for some great games and a great casino experience, visit SugarHouse Online Casino now!
Ratings
CUSTOMER SUPPORT
| GAMES AVAILABLE | (Total number offered) | Mobile |
|---|---|---|
 | 456 | 396 |
 | 15 | 11 |
 | 2 | 1 |
 | 4 | 2 |
 | 0 | 0 |
 | 2 | 0 |
 | 3 | 2 |
 | 4 | 6 |
 | 5 | 4 |
 | 21 | 16 |
| Slots-standout titles | Instant | Mobile |
|---|---|---|
 | YES | YES |
 | YES | YES |
 | YES | YES |
 | YES | YES |
 | YES | YES |
Featured Software Providers
Payment Methods
Vip/Loyalty
Deposit Welcome Bonus
| Table Header | |
|---|---|
| Deposit Bonus | 100% up to $250 |
Retention promotions
- Win $20 if you log in on Monday (randomly awarded).
- Deposit on Wednesday $25 and earn iReward Points to claim bonuses.
- Receive 1 free spin each hour on Thursday (Max 5 spins).
- Deposit $50 and receive $10 freeplay on Sunday.”
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